After the service
After a service is completed, manufacturers may warranty your item under any work performed for a minimum period of 12 months unless stated otherwise.
Wulu Medium pendant in 18k rose gold with pave diamonds
Chain sold separately
| Collection | Wulu |
| Metal Weight | Buckle: approx. 2.57gm |
| Stone | Buckle: 38 diamonds / 0.21ct |
WARRANTY
When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects.
Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.
| Watch Brand | Manufacturer Warranty Coverage | Additional Warranty Coverage |
|---|---|---|
| Atelier Wen | 5 Years | |
| Blancpain | 5 Years | Effective Jan 1st, 2025 |
| Breguet | 5 Years | Effective Jan 1st, 2025 |
| Bvlgari | 3 Years | |
| Cartier | 2 Years | Additional 6 Years with registration on Cartier Care |
| Chopard | 5 Years | Effective July 1st, 2020 |
| Corum | 2 Years | |
| Frederique Constant | 2 Years | |
| Glashütte Original | 2 Years | |
| Grand Seiko | 5 Years | Effective October 1st, 2021 |
| Gucci | 2 Years | |
| Hamilton | 2 Years | |
| IWC | 2 Years | Additional 6 Years with registration on IWC Care |
| Jaeger-LeCoultre | 2 Years | Additional 6 Years with registration on JLC Care |
| Jaquet Droz | 2 Years | |
| Longines | 2 Years (Quartz) 5 Years (Automatic) |
Effective August 1st, 2021 |
| Montblanc | 2 Years | |
| Omega | 5 Years | Effective July 1st, 2018 |
| Piaget | 2 Years | Additional 6 Years with registration on Piaget Care |
| Rado | 2 Years | |
| Seiko | 3 Years | |
| Tissot | 2 Years | Additional 1 Year for COSC certified watches |
| Vacheron Constantin | 2 Years | Additional 6 Years with registration on Vacheron Care |
| Zenith | 2 Years | Additional 3 Years with registration on Zenith-Watches.com |
NON-WARRANTY PRODUCTS
These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement.
Items without an accepted warranty may be subject to service charge. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry.
SERVICES
If you'd like to request for any repair or maintenance services, please contact us in the form below. Carat & Co. offers complimentary shipping and insurance from our store to the brand's service center for any purchases made with Carat & Co. that are still within the warranty period.
Customers who are unable to physically drop off their item to Carat & Co. will be responsible for their own shipping and insurance to our store. For customers sending their items to Carat & Co., until the item is received into our location, the item remains under the responsibility of the shipper and Carat & Co. is not liable for lost shipments.
Any customers needing service for items outside of the warranty period or not purchased at Carat & Co. will be responsible for a shipping charge to the respective service center.
When should I get a maintenance service?
Water-resistance timepieces are recommended to get checked yearly for a water-resistance check. A complete maintenance service of the watch is typically recommended after 5 years. If you notice any sudden changes in your watch's timekeeping, pushers/crown not operating, water moisture in dial, no energy in battery etc, we recommend you do a service immediately to prevent any further damage that can be costly to you down the road.
PROCESSING
At Carat & Co., we carefully process all online orders within 1–3 business days. Once your order has been fulfilled, you will receive a confirmation email with your tracking number so you can monitor your shipment.
Please note: Orders are not processed on weekends or holidays. Expedited orders placed after 12:00 PM EST will ship the following business day.
SHIPPING
Important: Carat & Co. currently ships within the United States only. We do not offer international shipping.
We offer complimentary shipping for qualifying orders or full priced items:
- Free USPS Ground Shipping on orders over $200
- Complimentary Express Shipping with insurance and signature confirmation on orders over $2,000
All shipments require a signature upon delivery for security. No promo code is needed, select the complimentary shipping option at checkout.
UPS SHIPPING
You may select UPS as your preferred carrier. Estimated delivery times after fulfillment are:
-
UPS Ground: 1–5 business days
-
UPS 2nd Day Air®: Delivered by the second business day
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UPS 3 Day Select®: Delivered by the third business day
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UPS Next Day Air®: Delivered the next business day
Tracking information will be provided once your order has shipped.
EXPEDITED SHIPPING
Expedited orders must be placed before 12:00 PM EST to ship the same business day. Orders placed after this cutoff will be shipped the following business day.
We do not ship on weekends. Expedited orders placed after 12:00 PM EST on Friday will ship on Monday.
LOST OR DELAYED SHIPMENTS
Carat & Co. is not liable for lost, damaged, or tampered packages once tracking confirms delivery. We are also not responsible for delivery delays caused by missed signature attempts, weather, technical issues, or carrier circumstances beyond our control. If you notice that your package has been tampered with, please contact us immediately at sales@caratco.com
By placing an order with Carat & Co., you acknowledge and agree to our processing and shipping policies.