After the service
After a service is completed, manufacturers may warranty your item under any work performed for a minimum period of 12 months unless stated otherwise.
Features:
Limited to 1,200 pieces
Hi-Beat Movement
Hours, minutes & seconds
Date window
Zaratsu polishing
Specifications:
Movement: Calibre 9S85
Driving system: Mechanical Hi-Beat 36000 Automatic
Power Reserve: Approximately 55 hours
Accuracy: +5 to -3 seconds per day
Water and magnetic resistance: 10 bar and 4800 A/m (60 gauss)
Case:
Material: Stainless steel case
Diameter: 37mm x 13.3 mm x 44.6mm
Caseback: Screw see-through case back with decorated blue rotor
Crystal: Sapphire crystal with anti-reflection coating on inner surface
Dial:
Design: Silver dial
Hands: Brush polished zaratsu on steel hour and minutes hand, blued seconds hand.
Markers: Brush polished zaratsu steel markers (legible in low light from reflection)
Band
Stainless steel bracelet with three-fold clasp with push button release
Warranty: Grand Seiko 5-Year International Warranty
Details:
Reference SBGH311 commemorates the 25th anniversary of the first Caliber 9S while also honoring the distinct beauty of Shizukuishi.
Introducing a new pattern for Grand Seiko, the dial of SBGH311 evokes the sea of clouds that cover Mt. Iwate at daybreak. This mesmerizing phenomenon occurs when the air is so humid and still that dense clouds overlap and create a silvery-white sea. The contours of these clouds are expressed on the dial, which is made possible through electroforming. The diamond-cut hour and minute hands, tempered seconds hand, and multi-faceted indexes stand out against the dial's intricate texture, ensuring legibility at a glance.
The stainless steel case measures 37mm in diameter and 13.3mm in thickness, and it is paired with a stainless steel bracelet with a three-fold clasp. The smaller case size is a nod to the original watches that debuted the first 9S movement back in 1998.
At the heart of SBGH311 is the Hi-Beat 36000 automatic mechanical Caliber 9S85. This exceptional movement is hand-assembled at Grand Seiko Studio Shizukuishi, the center of Grand Seiko's mechanical watchmaking. It features an accuracy rating of +5 / -3 seconds per day with a 55-hour power reserve. Additionally, the titanium oscillating weight has undergone an anodic oxidation treatment, which gives it an eye-catching blue hue.
SBGH311 is a limited edition of 1,200 pieces.
WARRANTY
When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects.
Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.
| Watch Brand | Manufacturer Warranty Coverage | Additional Warranty Coverage |
| Blancpain | 2 Years | |
| Breguet | 2 Years | |
| Bvlgari | 3 Years | |
| Cartier | 2 Years | Additional 6 Years with registration on Cartier Care |
| Chopard | 5 Years | Effective July 1st, 2020 |
| Corum | 2 Years | |
| Frederique Constant | 2 Years | |
| Glashütte Original | 2 Years | |
| Grand Seiko | 3 Years | |
| Gucci | 2 Years | |
| Hamilton | 2 Years | |
| IWC | 2 Years | Additional 6 Years with registration on IWC Care |
| Jaeger-LeCoultre | 2 Years | Additional 6 Years with registration on JLC Care |
| Jaquet Droz | 2 Years | |
| Longines | 2 Years (Quartz) 5 Years (Automatic) |
Effective August 1st, 2021 |
| Montblanc | 2 Years | |
| Omega | 5 Years | Effective July 1st, 2018 |
| Piaget | 2 Years | Additional 6 Years with registration on Piaget Care |
| Rado | 2 Years | |
| Seiko | 3 Years | |
| Tissot | 2 Years | |
| Vacheron Constantin | 2 Years | Additional 6 Years with registration on Vacheron Care |
| Zenith | 2 Years | Additional 1 to 2 Years with registration on Zenith-Watches.com |
NON-WARRANTY PRODUCTS
These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement.
Items without an accepted warranty may be subject to service charge. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry.
SERVICES
If you'd like to request for any repair or maintenance services, please contact us in the form below. Carat & Co. offers complimentary shipping and insurance from our store to the brand's service center for any purchases made with Carat & Co. that are still within the warranty period.
Customers who are unable to physically drop off their item to Carat & Co. will be responsible for their own shipping and insurance to our store. For customers sending their items to Carat & Co., until the item is received into our location, the item remains under the responsibility of the shipper and Carat & Co. is not liable for lost shipments.
Any customers needing service for items outside of the warranty period or not purchased at Carat & Co. will be responsible for a shipping charge to the respective service center.
When should I get a maintenance service?
Water-resistance timepieces are recommended to get checked yearly for a water-resistance check. A complete maintenance service of the watch is typically recommended after 5 years. If you notice any sudden changes in your watch's timekeeping, pushers/crown not operating, water moisture in dial, no energy in battery etc, we recommend you do a service immediately to prevent any further damage that can be costly to you down the road.