After the service
After a service is completed, manufacturers may warranty your item under any work performed for a minimum period of 12 months unless stated otherwise.
Features:
Hours, minutes & seconds
NEW 9RA2 Spring Drive Movement with 5 Day Power Reserve
Date window
Specifications:
Movement: Calibre 9RA2
Driving system: Spring Drive
Power Reserve: Approximately 120 hours
Accuracy: +/- .5 seconds per day
Water and magnetic resistance: 10 bar and 4800 A/m (60 gauss)
Case:
Material: Titanium
Diameter: 40.00 mm x 11.8mm
Lug to Lug: 47.9mm
Caseback: Screw see-through case back
Crystal: Sapphire crystal with anti-reflection coating on inner surface
Dial:
Design: Blue dial
Hands: Brush polished hour and minutes hand, blued steel seconds hand.
Markers: Brush polished markers (legible in low light from reflection)
Band
Titanium bracelet with three-fold clasp with push button release
Warranty: Grand Seiko 5-Year International Warranty
Details:
The dial of SLGA019 evokes the surface of Lake Suwa and its gentle waves in the early morning hours when a breeze stirs the long, shallow lake. The blue dial manifests different colors depending on the angle at which it catches the light, reinforcing the connection to wind moving across and changing the surface of the water.
The case and bracelet are High-intensity titanium, a metal 30 percent lighter than steel and highly resistant to rust, corrosion and scratches.
Powering the SLGA019 is the Caliber 9RA2 Spring Drive movement, assembled by the skilled artisans of the Shinshu Watch Studio and capable of approximately 120 hours (5 days) of operation when fully wound. Just as the dial reflects the changing character of a wind-swept lake, the smooth seconds hand moves with the effortless flow of time thanks to this state-of-the-art movement.
WARRANTY
When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects.
Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.
| Watch Brand | Manufacturer Warranty Coverage | Additional Warranty Coverage |
|---|---|---|
| Blancpain | 2 Years | |
| Breguet | 2 Years | |
| Bvlgari | 3 Years | |
| Cartier | 2 Years | Additional 6 Years with registration on Cartier Care |
| Chopard | 5 Years | Effective July 1st, 2020 |
| Corum | 2 Years | |
| Frederique Constant | 2 Years | |
| Glashütte Original | 2 Years | |
| Grand Seiko | 5 Years | Effective October 1st, 2021 |
| Gucci | 2 Years | |
| Hamilton | 2 Years | |
| IWC | 2 Years | Additional 6 Years with registration on IWC Care |
| Jaeger-LeCoultre | 2 Years | Additional 6 Years with registration on JLC Care |
| Jaquet Droz | 2 Years | |
| Longines | 2 Years (Quartz) 5 Years (Automatic) |
Effective August 1st, 2021 |
| Montblanc | 2 Years | |
| Omega | 5 Years | Effective July 1st, 2018 |
| Piaget | 2 Years | Additional 6 Years with registration on Piaget Care |
| Rado | 2 Years | |
| Seiko | 3 Years | |
| Tissot | 2 Years | |
| Vacheron Constantin | 2 Years | Additional 6 Years with registration on Vacheron Care |
| Zenith | 2 Years | Additional 1 to 2 Years with registration on Zenith-Watches.com |
NON-WARRANTY PRODUCTS
These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement.
Items without an accepted warranty may be subject to service charge. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry.
SERVICES
If you'd like to request for any repair or maintenance services, please contact us in the form below. Carat & Co. offers complimentary shipping and insurance from our store to the brand's service center for any purchases made with Carat & Co. that are still within the warranty period.
Customers who are unable to physically drop off their item to Carat & Co. will be responsible for their own shipping and insurance to our store. For customers sending their items to Carat & Co., until the item is received into our location, the item remains under the responsibility of the shipper and Carat & Co. is not liable for lost shipments.
Any customers needing service for items outside of the warranty period or not purchased at Carat & Co. will be responsible for a shipping charge to the respective service center.
When should I get a maintenance service?
Water-resistance timepieces are recommended to get checked yearly for a water-resistance check. A complete maintenance service of the watch is typically recommended after 5 years. If you notice any sudden changes in your watch's timekeeping, pushers/crown not operating, water moisture in dial, no energy in battery etc, we recommend you do a service immediately to prevent any further damage that can be costly to you down the road.