After the service
After a service is completed, manufacturers may warranty your item under any work performed for a minimum period of 12 months unless stated otherwise.
Delivery: Late Q3 2026
Features:
Hours, minutes & seconds
Hacking seconds
Screw-down crown
Specifications:
Movement: Customised Girard-Perregaux GP03300 Automatic Movement
Design: Chinese wind-motif inspired, skeletonised bridges with angalage, exterior angles andr adial, wavy côtes
Jewels: 27
Vibrations: 28,800 bph
Power Reserve: 48 hours
Adjusted to 5 positions and to temperature
Rate: -0/+10s per day
Water Resistance: 10 bar / 100 meters
Case:
Material: 99.9% pure tantalum
Diameter: 40mm
Shape: Mixed concave and convex surfaces, mirror-polished chamfers, strong vertical brushing and sandblasted accents
Crystal: Double domed sapphire crystal with 5 layers of anti-reflective coating
Caseback: See-through, sapphire caseback, with 5 layers of anti-reflective coating
Dial:
Color: Deep midnight blue
Design: Grand feu enamel crafted by Koncise Enamel - one of China’s foremost enamel ateliers - on a 925-silver dial base
Markers: White Arabic hour markers in custom font designed by Lee Yuen-Rapati, drawing inspiration from traditional Chinese bamboo leaf calligraphy.
Hands: Rhodium-plated tri-planed leaf hands with frosted mid-plane and high-polished, deeply concave side planes
Bracelet:
99.9% pure tantalum bracelet with curved links, polished mid-links, concave, mirror-polished chamfers and strong vertical brushing
Lug: 22mm width, tapering to 18mm at the clasp
Buckle: Patent-pending, on-the-fly micro-adjustment system, adjustable to 4 positions
Warranty:
Atelier Wen watches come with a 5-year warranty. This warranty covers all manufacturing defects and mechanical issues that may arise during everyday use.
WARRANTY
When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects.
Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.
| Watch Brand | Manufacturer Warranty Coverage | Additional Warranty Coverage |
|---|---|---|
| Atelier Wen | 5 Years | |
| Blancpain | 5 Years | Effective Jan 1st, 2025 |
| Breguet | 5 Years | Effective Jan 1st, 2025 |
| Bvlgari | 3 Years | |
| Cartier | 2 Years | Additional 6 Years with registration on Cartier Care |
| Chopard | 5 Years | Effective July 1st, 2020 |
| Corum | 2 Years | |
| Frederique Constant | 2 Years | |
| Glashütte Original | 2 Years | |
| Grand Seiko | 5 Years | Effective October 1st, 2021 |
| Gucci | 2 Years | |
| Hamilton | 2 Years | |
| IWC | 2 Years | Additional 6 Years with registration on IWC Care |
| Jaeger-LeCoultre | 2 Years | Additional 6 Years with registration on JLC Care |
| Jaquet Droz | 2 Years | |
| Longines | 2 Years (Quartz) 5 Years (Automatic) |
Effective August 1st, 2021 |
| Montblanc | 2 Years | |
| Omega | 5 Years | Effective July 1st, 2018 |
| Piaget | 2 Years | Additional 6 Years with registration on Piaget Care |
| Rado | 2 Years | |
| Seiko | 3 Years | |
| Tissot | 2 Years | Additional 1 Year for COSC certified watches |
| Vacheron Constantin | 2 Years | Additional 6 Years with registration on Vacheron Care |
| Zenith | 2 Years | Additional 3 Years with registration on Zenith-Watches.com |
NON-WARRANTY PRODUCTS
These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement.
Items without an accepted warranty may be subject to service charge. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry.
SERVICES
If you'd like to request for any repair or maintenance services, please contact us in the form below. Carat & Co. offers complimentary shipping and insurance from our store to the brand's service center for any purchases made with Carat & Co. that are still within the warranty period.
Customers who are unable to physically drop off their item to Carat & Co. will be responsible for their own shipping and insurance to our store. For customers sending their items to Carat & Co., until the item is received into our location, the item remains under the responsibility of the shipper and Carat & Co. is not liable for lost shipments.
Any customers needing service for items outside of the warranty period or not purchased at Carat & Co. will be responsible for a shipping charge to the respective service center.
When should I get a maintenance service?
Water-resistance timepieces are recommended to get checked yearly for a water-resistance check. A complete maintenance service of the watch is typically recommended after 5 years. If you notice any sudden changes in your watch's timekeeping, pushers/crown not operating, water moisture in dial, no energy in battery etc, we recommend you do a service immediately to prevent any further damage that can be costly to you down the road.