Carat & Co. currently ships within the United States & Canada only. We do not offer international shipping at this time.

Yes. We are pleased to offer complimentary shipping on qualifying orders and full-priced items:

• Free USPS Ground Shipping on orders over $200
  
• Complimentary Express Shipping (insured with signature confirmation) on orders over $2,000

No promo code is required. Simply select the complimentary shipping option at checkout.

We ship via USPS and UPS.

Tracking information will be provided once your order ships.

Yes. All shipments require signature confirmation upon delivery to ensure the security of your purchase.

All orders shipped by Carat & Co. are securely packaged and fully insured while in transit. Orders are shipped with signature confirmation required to ensure safe delivery.

Once a shipment is marked as delivered by the carrier, responsibility transfers to the recipient.

All online orders are processed within 1–3 business days. Once your order ships, you will receive a confirmation email with tracking information.

Please note that orders are not processed or shipped on weekends or holidays.

Yes. Expedited orders must be placed before 12:00 PM EST to ship the same business day. Orders placed after this cutoff will ship the following business day.

Expedited orders placed after 12:00 PM EST on Friday will ship on Monday.

Once your order ships, you will receive an email with tracking information so you can monitor your delivery.

Carat & Co. is not responsible for lost, damaged, or tampered packages once tracking confirms delivery. We are also not liable for delays caused by missed signature attempts, weather conditions, technical issues, or carrier-related circumstances beyond our control.

If you believe your package has been tampered with, please contact us immediately at sales@caratco.com