WARRANTY

When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects.    

Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations. 

Watch Brand  Warranty Coverage Additional Warranty Coverage
Blancpain 2 Years
Breguet 2 Years
Bvlgari 3 Years
Cartier 2 Years Additional 6 Years with Cartier Care
Chopard 2 Years
Corum 2 Years
Frederique Constant 2 Years
Glashütte Original 2 Years
Grand Seiko 3 Years
Gucci 2 Years
Hamilton 2 Years
IWC 2 Years Additional 6 Years with IWC Care
Jaeger-LeCoultre 2 Years Additional 6 Years with JLC Care
Jaquet Droz 2 Years
Longines 2 Years
Montblanc 2 Years
Omega 5 Years
Piaget 2 Years
Rado 2 Years
Seiko 2 Years
Tissot 2 Years
Vacheron Constantin 2 Years
Zenith 2 Years  

 

NON-WARRANTY PRODUCTS 

These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement.

Items without an accepted warranty may be subject to service charge. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry. 

SERVICES

If you'd like to request for any repair or maintenance services, please contact us in the form below. Complimentary shipping and insurance is offered for any purchases made with Carat & Co. that are still within the warranty period. You are responsible for your own shipping and insurance costs for products outside of the warranty period or for items not purchased at Carat & Co. Until the item is received into our location, the item remains under the responsibility of the customer. 

When should I get a maintenance service?
Water-resistance timepieces are recommended to get checked yearly for a water-resistance check. A complete maintenance service of the watch is typically recommended after 5 years. If you notice any sudden changes in your watch's timekeeping, pushers/crown not operating, water moisture in dial, no energy in battery etc, we recommend you do a service immediately to prevent any further damage that can be costly to you down the road. 

 

After the service
After a service is completed, manufacturers may warranty your item under any work performed for a minimum period of 12 months unless stated otherwise.