After the service
After a service is completed, manufacturers may warranty your item under any work performed for a minimum period of 12 months unless stated otherwise.
Features:
Special Edition USA Exclusive
Additional Blue Alligator Strap
Hours, minutes & seconds
Spring Drive Movement
Date window
Zaratsu polishing
Specifications:
Movement: Calibre 9R65
Driving system: Spring Drive
Power Reserve: Approximately 72 hours
Accuracy: +/- 1 seconds per day
Water and magnetic resistance: 10 bar and 4800 A/m (60 gauss)
Case:
Material: Stainless Steel 44GS case
Diameter: 40.00 mm x 12.5mm
Lug to Lug: 46.2mm
Caseback: Screw see-through case back
Crystal: Sapphire crystal with anti-reflection coating on inner surface
Dial:
Design: Soko Frost ice blue dial
Hands: Brush polished zaratsu on steel hour and minutes hand, blued steel seconds hand.
Markers: Brush polished zaratsu steel markers (legible in low light from reflection)
Band
Stainless steel bracelet with three-fold clasp with push button release
Complimentary Blue Alligator Strap with Stainless Steel Folding Buckle
Warranty: Grand Seiko 5-Year International Warranty
Details:
Inspired by Autumn’s First Frost.
USA Special Edition
Celebrating the end of Autumn when the first frost embraces the forest, SBGA471 Sōkō Frost is one of two new, US-exclusive Special Edition timepieces exploring the Japanese sekki. The light blue dial with its vertical texture and tonal accents is inspired by the frozen trunks of the bamboo trees that line the famed Arashiyama forest. The acclaimed stainless steel 44GS case measures 40mm in diameter and features perfectly flat and mirror polished surfaces, a detail made possible via Grand Seiko’s renowned Zaratsu finishing method.
WARRANTY
When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects.
Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.
| Watch Brand | Manufacturer Warranty Coverage | Additional Warranty Coverage |
| Blancpain | 2 Years | |
| Breguet | 2 Years | |
| Bvlgari | 3 Years | |
| Cartier | 2 Years | Additional 6 Years with registration on Cartier Care |
| Chopard | 5 Years | Effective July 1st, 2020 |
| Corum | 2 Years | |
| Frederique Constant | 2 Years | |
| Glashütte Original | 2 Years | |
| Grand Seiko | 3 Years | |
| Gucci | 2 Years | |
| Hamilton | 2 Years | |
| IWC | 2 Years | Additional 6 Years with registration on IWC Care |
| Jaeger-LeCoultre | 2 Years | Additional 6 Years with registration on JLC Care |
| Jaquet Droz | 2 Years | |
| Longines | 2 Years (Quartz) 5 Years (Automatic) |
Effective August 1st, 2021 |
| Montblanc | 2 Years | |
| Omega | 5 Years | Effective July 1st, 2018 |
| Piaget | 2 Years | Additional 6 Years with registration on Piaget Care |
| Rado | 2 Years | |
| Seiko | 3 Years | |
| Tissot | 2 Years | |
| Vacheron Constantin | 2 Years | Additional 6 Years with registration on Vacheron Care |
| Zenith | 2 Years | Additional 3 Years with registration on Zenith-Watches.com |
NON-WARRANTY PRODUCTS
These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement.
Items without an accepted warranty may be subject to service charge. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry.
SERVICES
If you'd like to request for any repair or maintenance services, please contact us in the form below. Carat & Co. offers complimentary shipping and insurance from our store to the brand's service center for any purchases made with Carat & Co. that are still within the warranty period.
Customers who are unable to physically drop off their item to Carat & Co. will be responsible for their own shipping and insurance to our store. For customers sending their items to Carat & Co., until the item is received into our location, the item remains under the responsibility of the shipper and Carat & Co. is not liable for lost shipments.
Any customers needing service for items outside of the warranty period or not purchased at Carat & Co. will be responsible for a shipping charge to the respective service center.
When should I get a maintenance service?
Water-resistance timepieces are recommended to get checked yearly for a water-resistance check. A complete maintenance service of the watch is typically recommended after 5 years. If you notice any sudden changes in your watch's timekeeping, pushers/crown not operating, water moisture in dial, no energy in battery etc, we recommend you do a service immediately to prevent any further damage that can be costly to you down the road.