After the service
After a service is completed, manufacturers may warranty your item under any work performed for a minimum period of 12 months unless stated otherwise.
Features:
Hours, minutes & seconds
NEW 9SA5 Hi-Beat with 80 Hour Power Reserve
Ever Brilliant Steel - a first for Grand Seiko
Date window
Specifications:
Movement: Calibre 9SA5
Driving system: Hi-Beat
Power Reserve: Approximately 80 hours
Accuracy: +5 to -3 seconds per day
Water and magnetic resistance: 10 bar and 4800 A/m (60 gauss)
Case:
Material: Ever Brilliant Stainless Steel 44GS case
Diameter: 40.00 mm x 11.7mm
Lug to Lug: 47.2mm
Caseback: Screw see-through case back
Crystal: Sapphire crystal with anti-reflection coating on inner surface
Dial:
Design: Blue dial
Hands: Brush polished zaratsu on steel hour and minutes hand, blued steel seconds hand.
Markers: Brush polished zaratsu steel markers (legible in low light from reflection)
Band
Stainless steel bracelet with three-fold clasp with push button release
Warranty: Grand Seiko 5-Year International Warranty
Details:
The combination of a flat dial and a wide opening lets light pour in and create an ever-changing background against which the razor-edged, multi-faceted indexes and the hour and minute hands show their brilliance. Zaratsu polishing delivers a perfectly smooth and distortion-free mirror finish on the upper surfaces of the case. The 12 o’clock index is twice as wide as the others to make the time easily legible whatever the reading angle. The result is a radiantly sparkling dial of high legibility that expresses the uniquely Japanese character and heritage of Grand Seiko.
For the first time in a mainstream Grand Seiko creation, Ever-Brilliant Steel* is used not only for the case but also for the bracelet. This high-grade steel is bright in appearance and has a very high level of corrosion resistance that ensures the watch’s durability. The use of this advanced material is in perfect harmony with the very latest Grand Seiko movement, Caliber 9SA5, which offers the enhanced precision that only a hi-beat movement can deliver with a power reserve of a remarkable 80 hours.
* This stainless steel has a PREN (Pitting Resistance Equivalent Number) value 1.7 times higher than that of the grade of steel used in most high-class watches. PREN is a widely accepted standard used to measure corrosion resistance.
WARRANTY
When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects.
Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.
| Watch Brand | Manufacturer Warranty Coverage | Additional Warranty Coverage |
| Blancpain | 2 Years | |
| Breguet | 2 Years | |
| Bvlgari | 3 Years | |
| Cartier | 2 Years | Additional 6 Years with registration on Cartier Care |
| Chopard | 5 Years | Effective July 1st, 2020 |
| Corum | 2 Years | |
| Frederique Constant | 2 Years | |
| Glashütte Original | 2 Years | |
| Grand Seiko | 3 Years | |
| Gucci | 2 Years | |
| Hamilton | 2 Years | |
| IWC | 2 Years | Additional 6 Years with registration on IWC Care |
| Jaeger-LeCoultre | 2 Years | Additional 6 Years with registration on JLC Care |
| Jaquet Droz | 2 Years | |
| Longines | 2 Years (Quartz) 5 Years (Automatic) |
Effective August 1st, 2021 |
| Montblanc | 2 Years | |
| Omega | 5 Years | Effective July 1st, 2018 |
| Piaget | 2 Years | Additional 6 Years with registration on Piaget Care |
| Rado | 2 Years | |
| Seiko | 3 Years | |
| Tissot | 2 Years | |
| Vacheron Constantin | 2 Years | Additional 6 Years with registration on Vacheron Care |
| Zenith | 2 Years | Additional 1 to 2 Years with registration on Zenith-Watches.com |
NON-WARRANTY PRODUCTS
These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement.
Items without an accepted warranty may be subject to service charge. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry.
SERVICES
If you'd like to request for any repair or maintenance services, please contact us in the form below. Carat & Co. offers complimentary shipping and insurance from our store to the brand's service center for any purchases made with Carat & Co. that are still within the warranty period.
Customers who are unable to physically drop off their item to Carat & Co. will be responsible for their own shipping and insurance to our store. For customers sending their items to Carat & Co., until the item is received into our location, the item remains under the responsibility of the shipper and Carat & Co. is not liable for lost shipments.
Any customers needing service for items outside of the warranty period or not purchased at Carat & Co. will be responsible for a shipping charge to the respective service center.
When should I get a maintenance service?
Water-resistance timepieces are recommended to get checked yearly for a water-resistance check. A complete maintenance service of the watch is typically recommended after 5 years. If you notice any sudden changes in your watch's timekeeping, pushers/crown not operating, water moisture in dial, no energy in battery etc, we recommend you do a service immediately to prevent any further damage that can be costly to you down the road.