After the service
After a service is completed, manufacturers may warranty your item under any work performed for a minimum period of 12 months unless stated otherwise.
Warranty:
Omega International 5-Year Manufacturer Warranty
Features:
Hours, minutes & seconds
Date
Mother of Pearl dial
Diamond bezel
Specifications:
Gender: Ladies
Movement: Omega Self-Winding Calibre 2500
Power Reserve: 48 hours
Water Resistance: 3 bar / 30 meters / 100 ft
Case:
Material: 18k Rose Gold with diamond set bezel
Diameter: 32.7 mm
Crystal: Domed Scratch-resistant sapphire crystal with anti-reflective treatment on both sides
Caseback: Closed caseback
Dial:
Design: White Mother of Pearl Dial
Hands: Rose gold tone hands
Markers: Diamond and Roman numeral rose gold tone markers
Bracelet:
18k Rose Gold Dew Drop Bracelet
Reference: 424.55.33.20.55.006
Details:
In search of a romantic and feminine statement for the De Ville collection, OMEGA has created an astonishing range of Prestige "Dewdrop" Co-Axial watches, all capturing the magical and graceful qualities of a butterfly. In this 32.70 mm model, the 18K red gold case is enhanced by a delicate diamond-set bezel, with three dewdrop lugs on either side. On the reverse, the God Chronos medallion has been embossed along with an engraved De Ville logo. Most strikingly, the ornate dial has been made using an 18K red gold base plate with full or outlined butterflies. White mother-of-pearl is then used for the inlays and background, with a further pattern of matt butterflies to complete the look. Eight diamond indexes are combined with a single Roman numeral at 12 o'clock and date window at 6 o'clock, while 18k red gold has again been used for the leaf-shape hands and 5-link Dewdrop bracelet. This elegant timepiece is powered by the OMEGA Co-Axial calibre 2500.
WARRANTY
When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects.
Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.
| Watch Brand | Manufacturer Warranty Coverage | Additional Warranty Coverage |
| Blancpain | 2 Years | |
| Breguet | 2 Years | |
| Bvlgari | 3 Years | |
| Cartier | 2 Years | Additional 6 Years with registration on Cartier Care |
| Chopard | 5 Years | Effective July 1st, 2020 |
| Corum | 2 Years | |
| Frederique Constant | 2 Years | |
| Glashütte Original | 2 Years | |
| Grand Seiko | 3 Years | |
| Gucci | 2 Years | |
| Hamilton | 2 Years | |
| IWC | 2 Years | Additional 6 Years with registration on IWC Care |
| Jaeger-LeCoultre | 2 Years | Additional 6 Years with registration on JLC Care |
| Jaquet Droz | 2 Years | |
| Longines | 2 Years (Quartz) 5 Years (Automatic) |
Effective August 1st, 2021 |
| Montblanc | 2 Years | |
| Omega | 5 Years | Effective July 1st, 2018 |
| Piaget | 2 Years | Additional 6 Years with registration on Piaget Care |
| Rado | 2 Years | |
| Seiko | 3 Years | |
| Tissot | 2 Years | |
| Vacheron Constantin | 2 Years | Additional 6 Years with registration on Vacheron Care |
| Zenith | 2 Years | Additional 3 Years with registration on Zenith-Watches.com |
NON-WARRANTY PRODUCTS
These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement.
Items without an accepted warranty may be subject to service charge. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry.
SERVICES
If you'd like to request for any repair or maintenance services, please contact us in the form below. Carat & Co. offers complimentary shipping and insurance from our store to the brand's service center for any purchases made with Carat & Co. that are still within the warranty period.
Customers who are unable to physically drop off their item to Carat & Co. will be responsible for their own shipping and insurance to our store. For customers sending their items to Carat & Co., until the item is received into our location, the item remains under the responsibility of the shipper and Carat & Co. is not liable for lost shipments.
Any customers needing service for items outside of the warranty period or not purchased at Carat & Co. will be responsible for a shipping charge to the respective service center.
When should I get a maintenance service?
Water-resistance timepieces are recommended to get checked yearly for a water-resistance check. A complete maintenance service of the watch is typically recommended after 5 years. If you notice any sudden changes in your watch's timekeeping, pushers/crown not operating, water moisture in dial, no energy in battery etc, we recommend you do a service immediately to prevent any further damage that can be costly to you down the road.