After the service
After a service is completed, manufacturers may warranty your item under any work performed for a minimum period of 12 months unless stated otherwise.
Warranty:
Omega International 5-Year Manufacturer Warranty
Features:
Hours & minutes
Petite Seconds at 9 o’clock
Date window at 3 o’clock
Power reserve meter at 6 o’clock
Diamond Bezel
Chronometer
Specifications:
Gender: Gents
Movement: Omega Co-Axial Self Winding Calibre 2627
Power Reserve: 48 hours
Water Resistance: 3 bar / 30 meters / 100 ft
Case:
Material: 18k Rose Gold case with Diamond set bezel
Diameter: 39.5 mm
Crystal: Domed Scratch-resistant sapphire crystal with anti-reflective treatment on both sides
Caseback: Closed caseback
Dial:
Design: Silver dial
Hands: Rose gold tone hands
Markers: Diamond and Roman numeral rose gold tone markers
Bracelet:
Brown leather bracelet with 18k rose gold buckle
Details:
The OMEGA De Ville Prestige collection has attracted a large and loyal following with its classic, elegant design. These timepieces are characterised by pure styling with luxury finishes, and exude a timeless design. This model features a two-zone silver dial with diamond-set and 18K gold-fashioned Roman numeral hour indexes. A scratch-resistant sapphire crystal protects this striking dial, decorated with a date window, power reserve indicator and small seconds dial. The diamond-set bezel is mounted on a 39.5 mm 18K red gold case, and is presented on a brown leather strap. This timepiece is powered by the Co-Axial calibre 2627.
WARRANTY
When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects.
Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.
| Watch Brand | Manufacturer Warranty Coverage | Additional Warranty Coverage |
| Blancpain | 2 Years | |
| Breguet | 2 Years | |
| Bvlgari | 3 Years | |
| Cartier | 2 Years | Additional 6 Years with registration on Cartier Care |
| Chopard | 5 Years | Effective July 1st, 2020 |
| Corum | 2 Years | |
| Frederique Constant | 2 Years | |
| Glashütte Original | 2 Years | |
| Grand Seiko | 3 Years | |
| Gucci | 2 Years | |
| Hamilton | 2 Years | |
| IWC | 2 Years | Additional 6 Years with registration on IWC Care |
| Jaeger-LeCoultre | 2 Years | Additional 6 Years with registration on JLC Care |
| Jaquet Droz | 2 Years | |
| Longines | 2 Years (Quartz) 5 Years (Automatic) |
Effective August 1st, 2021 |
| Montblanc | 2 Years | |
| Omega | 5 Years | Effective July 1st, 2018 |
| Piaget | 2 Years | Additional 6 Years with registration on Piaget Care |
| Rado | 2 Years | |
| Seiko | 3 Years | |
| Tissot | 2 Years | |
| Vacheron Constantin | 2 Years | Additional 6 Years with registration on Vacheron Care |
| Zenith | 2 Years | Additional 1 to 2 Years with registration on Zenith-Watches.com |
NON-WARRANTY PRODUCTS
These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement.
Items without an accepted warranty may be subject to service charge. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry.
SERVICES
If you'd like to request for any repair or maintenance services, please contact us in the form below. Carat & Co. offers complimentary shipping and insurance from our store to the brand's service center for any purchases made with Carat & Co. that are still within the warranty period.
Customers who are unable to physically drop off their item to Carat & Co. will be responsible for their own shipping and insurance to our store. For customers sending their items to Carat & Co., until the item is received into our location, the item remains under the responsibility of the shipper and Carat & Co. is not liable for lost shipments.
Any customers needing service for items outside of the warranty period or not purchased at Carat & Co. will be responsible for a shipping charge to the respective service center.
When should I get a maintenance service?
Water-resistance timepieces are recommended to get checked yearly for a water-resistance check. A complete maintenance service of the watch is typically recommended after 5 years. If you notice any sudden changes in your watch's timekeeping, pushers/crown not operating, water moisture in dial, no energy in battery etc, we recommend you do a service immediately to prevent any further damage that can be costly to you down the road.